• Special Order or Custom Order items are purchased by the customer under no refund, no exchange policy.

• Custom made products for events and shows are non-refundable.

• Sizes and performance on custom event products will vary.

• For Event Services, non-payment or late payment will be considered a breach of contract. In the event of non-payment, or late payment, Absolute Hollywood reserves the right to cancel our participation in the event, and to remove our products and discontinue services. Client will be responsible for any payments remaining.

• Our custom products are mostly handcrafted one at a time, therefore actual measurements will vary somewhat.

• Final color is dependent on supplier materials, and lots vary over time. Products used in sunlight will fade over time.

• Special and Custom orders generally take 6 to 8 weeks, however they can sometimes take longer. We have no control over the manufacturing time of Special or Custom order merchandise.

• Packages or event items refused at the time of delivery will be considered a breach of contract. Customer will be offered the opportunity to have item redelivered and will be charged the additional shipping and handling charges. Shipping & Handling will be non-refundable.

• Delivery and shipping charges are charged to customer. We ship regular delivery on preferred ground carriers unless customer request otherwise.

• Deposit of 75 percent is required unless a different amount is agreed to in writing. Remaining balance is required before delivery or is to be paid as a COD at time of receipt. COD will be certified cashiers check or money order.

• All COD orders must be paid by cashiers check or money order, add $8.

• No return merchandise will be accepted without our permission and a return authorization number.

• Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number. Please have the following information on hand when you call to receive an RMA number: Invoice number, Reason for return and course of action sought on the merchandise to be returned.

• All RMA numbers must appear on your return shipping label. RMA numbers are valid for 10 days from issue date.

• All defective merchandise must be returned within 20 days of the invoice date. Defective merchandise will be repaired or replaced at our option.

• All shipping and insurance charges on all RMA's must be prepaid by the customer (NO COD'S WILL BE ACCEPTED).

• All returns for credit must be in resalable condition, include original packing material, manuals and all other accessories provided upon original delivery.

• If we elect to accept a custom order return, returns for refund will be at 75% of the original purchase price or 75% of current market price, whichever is lower.

• Packages refused at the time of delivery will be considered a non-elected return of merchandise and is subject to disposal at auction. An action fee of 15% will be accessed plus any additional cost incurred. Funds from auction will apply first to auction fees and charges, shipping fees, and finally to remaining invoice balance of customer including interest charges. Any remaining balance will be returned to customer. Customer is still liable for any balance due in the event the auction does not cover remaining charges and fees.

• Shipping and handling charges are not refundable under any circumstances.

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